Refund policy

Thank you for supporting my small business. Please review our return and exchange policy before making your purchase.

 

Returns

We do not offer refunds.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We have a 7-day exchange policy, which means you have 24 hours after receiving your item to request an exchange. You will have up to 7 days to exchange your item.

 If you do not see anything at the moment you want to exchange for, you will receive store credit

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase. 

To start an exchange, you can contact us at ladeclothing@gmail.com or at 423-397-0050. 

Online/Pick-up Orders

If you have placed an online order and have agreed to pick up your order, please ensure that you collect your order within 10 business days. 

Failure to do so will result in the item being restocked and resold, and no refund will be issued.

I strive to provide the best customer service and appreciate your understanding of our return policy. If you ever have any questions, you can contact ladeclothing@gmail.com or message me at 423-397-0050. I'll be happy to answer them.